Enterprise IT Support

When it matters

Resolving your critical IT issues to keep you online and productice 24/7

Incident / Service Recovery

Get immediate support for critical IT emergencies

IT Consulting & Solutions

Optimise, secure and strengthen your IT infrastructure

Comprehensive, Reliable IT Services

Expert IT solutions for incident response, infrastructure optimisation and long term success

Incident Response & Service Recovery

Rapidly diagnose and resolve critical IT outages and service disruptions.

Root Cause Analysis (RCA)

Thorough investigation and analysis to prevent future incidents.

IT Consulting & Planning

Strategic guidance for IT optimisation and future growth.

Hardware & Infrastructure

Enterprise-grade hardware supply, deployment and management.

How We Manage IT Incidents

From first alert to resolution, our expert process ensures rapid recovery and minimal ...

1

Report

Report an issue - begin immediate triage

2

Respond

Our experts investigate, diagnose while keeping you updated.

3

Remediate

We resolve the issue and provide a debitital analysis.

Testimonials

What our previous clients have had to say...

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Frequently Asked Questions

Answers To Commonly Questions

What types of organisations do you work with?

We work with organisations that operate mission-critical IT environments, where downtime, instability, or data loss is not an option. This includes businesses running high-availability systems, legacy platforms, and complex enterprise infrastructure.

Do you provide emergency IT support?

Yes. Our Incident Response & Service Recovery service provides immediate access to senior engineers for critical production incidents. When systems are down, we focus on rapid diagnosis, safe recovery, and restoring services with minimal disruption.

How quickly can you respond to an incident?

Response times depend on the nature and severity of the issue, but incidents are treated as high priority. Our engineers engage quickly to begin live triage and diagnostics as soon as an incident is reported.

Do you supply and test enterprise hardware?

Yes. We provide certified enterprise hardware, including refurbished components, all of which undergo comprehensive testing, validation, and quality assurance before deployment.

What is Root Cause Analysis (RCA), and when do I need it?

Root Cause Analysis is a deep technical investigation designed to identify why an incident occurred — not just how to fix it temporarily. RCA is ideal for recurring outages, unexplained behaviour, or performance issues that continue to reappear after recovery.

What does a Root Cause Analysis deliver?

Our RCA results in a detailed technical report outlining the root cause, contributing factors, impact, and clear corrective actions. The goal is long-term stability and preventing future incidents.

Do you support legacy or end-of-life systems?

Yes. We specialise in supporting legacy and end-of-life enterprise platforms, including IBM Power Systems, legacy VMware environments, and older enterprise hardware that remains critical to operations.

How do we get started?

You can contact us to discuss your requirements, report an incident, or book a consultation. If you’re unsure which service you need, we’ll help guide you to the right option.

Contact Us

UAE - +971 58 593 4457

UK - +44 77 1125 8982

CoreLayer Systems
Meydan Grandstand, 6th Floor
Meydan Road, Nad Ai Sheba
Dubai, UAE